Driving revenue with SaaS Web services

A leading SaaS provider is driving competitive advantage by offering a "mashup platform" of Web services that customers can use to embed their SaaS-based analytics across existing legacy applications. A critical success factor is the speed at which customers can be deployed on platform Web services. The challenge in on-boarding new customers is the mediation of slight variances in protocols, preferences, and requirements without delays for custom development.

The SaaS provider had planned on a custom-developed mediation layer over several months, but instead turned to Sonoa ServiceNet to provide service on-boarding and control for their mashup platform. ServiceNet enables configuration mediation across protocol differences for immediate customer on-boarding without custom development. ServiceNet also enables the visibility required to ensure the same levels of service quality and SLA compliance on the Web services platform as on the browser-based products.

With ServiceNet, this leading SaaS provider is able to accelerate the deployment of its Web service platform, and is able to bring on more customers more quickly, driving increased revenue and unique product differentiation and customer value.