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SOA governance: Policy enforcement and performance

An international communications company needed to reduce the operational cost of delivering services while maintaining customer service levels in a highly competitive environment. As services traffic increased, IT struggled to maintain control over governance and policy enforcement in a rapidly growing services environment. An existing services management solution provided policy definition and monitoring but required new server configuration and application redeployment for each policy change. A simple, high-performance approach to runtime policy enforcement and governance was needed to reduce operational complexity and costs and meet the increasing demands of the business.

After the communications company evaluated the high cost of custom coding, they selected the simple-to-use Web services appliance ServiceNet as the single control point for policy enforcement in the network, seamlessly integrated with their leading governance solution. ServiceNet enabled existing policies to be defined through configuration, improving service deployment times and reducing service versioning proliferation through hand-coded one-offs. Because policies are controlled within the network, governance is enforced at a single point, greatly improving operational efficiency and eliminating the need to deploy policy changes within code on each server or application.

In summary, the company was able to reduce the costs of scaling out their SOA environment, enabling it to accelerate the business benefits with new services and improve customer service.