Enterprise Mashups: Creativity with control

A leading international communications service provider wanted to recapture revenue lost when customers experienced issues or delays in provisioning orders. The imperative was to combine customer, sales, and order data to identify orders in jeopardy and make the information available before revenue was at risk. Business executives responded with a creative solution, with a dashboard mashup that identifies problem orders, and Sonoa ServiceNet to ensure security and flexible access control for large number of users.

Using the mashup technology, end users were able to quickly unlock and mix data streams, combine the feeds, and plot problem orders on a map. Sonoa ServiceNet ensured that the dashboard could be deployed broadly with enterprise-class control and security for sensitive customer data. Sonoa's flexible policy framework provided fine-grained control over client access to ensure that data was exposed only to authorized users, even though disparate data and users with different authentication requirements were involved.

As demand for the application spreads across the enterprise, IT can leverage Sonoa's traffic management capabilities to ensure business priorities are adequately reflected in the access to the application. When there are outages or other exceptions, Sonoa's monitoring capabilities can alert IT personnel immediately so they can remedy the situation. And the business can benefit from a unique competitive advantage that unleashes creativity and delivers greater agility, higher levels of customer satisfaction, and, ultimately, increased revenue.